bvstone

Providing Debug Information When Using MAILTOOL

Posted:

Providing Debug Information When Using MAILTOOL

We have a lot of customers that email us saying "I tried using MAILTOOL and I got a message saying the email was sent, but I never received it."

In order to put together proper information so I can help, I have put together these instructions:

If you're using just the base MAILTOOL product (you are if the SENDWITH parameter is *IBMSMTP) then you need to make sure the IBM SMTP server is set up and working.  You can see some information on how to set it up in the MAILTOOL FAQ under the heading "Where can I find information on setting up my AS/400 as a mail server so that I can use the MAILTOOL command?".

If you use MAILTOOL Plus (which you are if you are specifying SENDWITH(*MAILTOOL) ), which is recommended and totally bypasses the IBM SMTP server, you need to make sure to specify the following parameters:

SENDWITH(*MAILTOOL)
MAILRTR(xx.xx.xx.xx)
USERTR(*ONLY)

Replace "xx.xx.xx.xx" with your mail router for your organization.  This should be a host name that resolves to the IP address of your mail router.  Yes, you can use an IP address, but it's preferred to use a host name.  See this article for more information on this topic.

If this still fails, then run the command again using MAILTOOL Plus and add the following parameter:

DEBUG(*YES)

This will create a debug file in the IFS named /tmp/mailtoolsmtp_xxxxx.txt where xxxx is a sequential and unique email ID.  

Email this file to bvstone@bvstools.com along with the job log including the MAILTOOL command that was run, and I'll be happy to help out from there.

You can also see this article for information on providing effective information for support.


Last edited 08/17/2020 at 09:14:22



Latest Posts:

MAILTOOL Updated to Retry Sending when GSK SSL Handshake Error 415 (GSK_ERROR_BAD_PEER) is Encountered MAILTOOL Updated to Retry Sending when GSK SSL Handshake Error 415 (GSK_ERROR_BAD_PEER) is Encountered
Posted by August 19, 2021
BVSTools >> BVSTools Announcements >> eMail Tool (MAILTOOL) Specific Announcements
MAILTOOL Updated to Allow List-Unsubscribe and User Defined Headers MAILTOOL Updated to Allow List-Unsubscribe and User Defined Headers
Posted by August 13, 2021
BVSTools >> BVSTools Announcements >> eMail Tool (MAILTOOL) Specific Announcements
AWS signing process in as400 AWS signing process in as400
Posted by August 13, 2021
Programming >> Web Programming
2022 License Price Increase and Consulting Update for Non-Software Specific Assistance 2022 License Price Increase and Consulting Update for Non-Software Specific Assistance
Posted by August 9, 2021
BVSTools >> BVSTools Announcements
Journaling the IFS, SPLTOOL and Java Journaling the IFS, SPLTOOL and Java
Posted by August 4, 2021
BVSTools >> BVSTools Announcements >> Spooled File Tools (SPLTOOL) Specific Announcements
G4MSMAIL Now Allows Wildcard Attachments G4MSMAIL Now Allows Wildcard Attachments
Posted by June 10, 2021
BVSTools >> BVSTools Announcements >> GreenTools for Microsoft Apps (G4MS) Specific Announcements
G4G Update for Uploading Large Files G4G Update for Uploading Large Files
Posted by May 28, 2021
BVSTools >> BVSTools Announcements >> GreenTools for G Suite (Google Apps) (G4G) Specific Announcements
Can We Purchase License Keys for More Than One Year at a Time? Can We Purchase License Keys for More Than One Year at a Time?
Posted by May 21, 2021
BVSTools >> BVSTools Announcements
JOBWATCH 5.10 Released with New Feature to Monitor CPU Percentages JOBWATCH 5.10 Released with New Feature to Monitor CPU Percentages
Posted by May 10, 2021
BVSTools >> BVSTools Announcements >> Job Watch (JOBWATCH) Specific Announcements
Iseries Access data transfer Iseries Access data transfer
Posted by April 29, 2021
IBM Power Systems >> (QGPL) IBM i
YAJL - Parsing YAJL - Parsing
Posted by April 4, 2021
Programming >> RPG Programming
Create LPAR partition and install OS Create LPAR partition and install OS
Posted by March 24, 2021
IBM Power Systems >> (QGPL) IBM i
G4MS Now Allows User/Password Authentication Option G4MS Now Allows User/Password Authentication Option
Posted by March 16, 2021
BVSTools >> BVSTools Announcements >> GreenTools for Microsoft Apps (G4MS) Specific Announcements
IPDS printer file using CHRSIZ IPDS printer file using CHRSIZ
Posted by February 25, 2021
Programming >> RPG Programming
How to Correctly Send the Display Machine Information (DSPMCHINF) Data to BVSTools for Key Generation How to Correctly Send the Display Machine Information (DSPMCHINF) Data to BVSTools for Key Generation
Posted by February 9, 2021
BVSTools >> BVSTools Software Discussion

Reply




Copyright 1983-2020 BVSTools
GreenBoard(v3) Powered by the eRPG SDK, MAILTOOL Plus!, GreenTools for Google Apps, jQuery, jQuery UI, BlockUI, CKEditor and running on the IBM i (AKA AS/400, iSeries, System i).